Hello, how are you? I hope you are having a fantastic day. Today in this article, I have come up with a guide on Common problems in Motorola G Pure smartphone.
If you are facing any type of issue or problem with Motorola G Pure smartphone, then you can quickly fix those problems by following our guide.
Motorola has recently launched its brand new smartphone called Motorola G Pure. This device offers the best features in its price range, but many users are facing problems after using this Motorola G Pure phone.
But don’t worry today I will show you a proven solution to all questions and issues.
Some Specifications of Motorola G Pure
In Motorola Motorola G Pure, you get a 6.5-inch HD+ IPS LCD display which has a resolution of 720 x 1600 pixels, and talking about the processor of this phone, it has MediaTek Helio G25 (12 nm) chipset which enhances the performance of this phone.
Talking about the Camera Module, the Motorola G Pure comes with a dual-camera setup, with the first camera being a 13-megapixel primary camera, then the third 2-megapixel depth camera.
Moving on to the battery, the Motorola G Pure has a 4000 mAh battery that supports 10W normal charging.
Let’s Fix It – Motorola G Pure Common Issues and Problems
I have discussed various common issues and problems on the Motorola G Pure. All the solutions that I have shown below are tested and proven methods.
Read this article till the end, and be sure to understand every method before applying it to your Motorola G Pure device.
Below I have shared 10+ various common issues problems and their solutions. These problems are most common on almost every smartphone.
But if you are facing any problem with your phone, then I am sure that today you will definitely get your solution in this guide.
Must Read: How to Fix Lag on the Moto E7 Plus device?
A Slowly User interface on your Motorola G Pure
Do you feel a slow and sluggish user interface while using your smartphone? If yes, then here is the complete solution for your device. This problem is something that almost everyone experiences. This is the most common smartphone issue and is more common with older phones.
This problem also occurs in new phones, because your RAM (Random-access memory) is full of apps and files that you don’t use or need. Please read all the steps carefully and then apply them on your phone.
How to Fix Lag on the Motorola G Pure device?
Solution Tips –
- If you use any type of antivirus app on your smartphone or use any junk cleaning app, then uninstall it.
- One thing is universal: when is the phone slow? In 90% of the cases, if your internal storage is Running out or has come to an end, then your smartphone will be slow. So simply free some storage, and your Motorola G Pure phone will be back to normal.
- Simply uninstall the app you don’t use.
- Use the Fast Class 10 Micro SD card on your phone.
- Sometimes using a custom theme on the phone makes the phone slow.
- If you use the Third Party Launcher, then this may be the cause of this problem. You should uninstall the Third Party Launcher and use the System Launcher.
- Use the lite version application like Facebook Lite, Twitter Lite, YouTube Go, etc.
- Update your phone to the latest OS available.
- Update all your apps whenever an update is available in the Play Store.
- Following all these steps, if you feel that your phone is still slow, then you try Hard Reset your phone.
With the help of all the steps above, I have discussed all possible solutions so that you can quickly fix the Lag or slow user interface problems on your Motorola G Pure device.
Fast Battery Drain on your Motorola G Pure
If your Motorola G Pure battery is draining drastically, then you can follow the steps given below. By following the below steps, you can be sure that what is causing the Fast Battery Drain problem on your smartphone.
How to fix fast battery drain on the Motorola G Pure device?
Solution Tips –
- If you have installed apps like Phone Cleaner, uninstall it. Because these apps run in the background and consume your phone’s battery.
- Download the app from the play store.
- If GPS is not needed, always turn off GPS.
- Keeping the phone in power saving mode for a long time also drains the battery quickly.
- If you have installed an app that claims to increase your phone’s battery backup, then uninstall this type of app.
- Using high screen brightness settings on the Motorola G Pure can drastically reduce your battery. So use the phone with average brightness.
- Clear all your recently used apps from the recent app tab because it drains the battery quickly.
- If NFC, Bluetooth, Wi-Fi are not needed, always keep them turn off.
- Following all these steps, if you feel that your phone is still Fast Battery Drain, then you try Factory Reset your Motorola G Pure.
After following the above steps, I am sure that you will not have to face the battery draining issue again. If you are still experiencing this problem, then contact your smartphone customer support and follow the instructions.
Must Read: How to Fix Cellular Network Issue On the Moto G100?
Cellular Network Issue Or Mobile Data Problem On The Motorola G Pure.
If you face cellular network issues on your Motorola G Pure. And if your phone is not getting the proper signal or the mobile data network is not working, and you see fluctuations on the phone network, then you should try the below steps.
How to Fix Cellular Network Issue Or Mobile Data Problem On The Motorola G Pure?
Solution Tips –
- Remove SIM card from your Motorola G Pure device and insert the SIM again.
- Turn ON airplane mode for 30 seconds, and after a few seconds, turn it OFF again.
- Reset your network settings.
- Be sure to restart your Motorola G Pure once and check if your problem is fixed.
This is a common problem, and you can troubleshoot this problem by following all these steps. If you still have a network problem with your Motorola G Pure, Then be sure to leave a comment, I will guide you further.
Heating Problem On your Motorola G Pure
There are two primary reasons for a smartphone to heat up, one is the phone’s SoC (System On Chip), and the second one is the phone battery.
If you are facing a heating problem in your Motorola G Pure, then you can fix it with few changes.
How to fix heating Problem On your Motorola G Pure?
Solution Tips –
- While charging the phone, remove the phone case.
- Do not play games while charging your phone, and do not use the phone too much.
- Charge your Motorola G Pure with the original charger only.
- Heating problems are also caused by playing games for a long time on your phone.
- Do not install third-party apps, always download apps from the play store.
- Do not overcharge your phone, and this can also cause heating problems.
- Always keep your Motorola G Pure updated and keep updating all your apps.
I hope all these steps will reduce your phone’s heating problem and temperature if your phone still has a heating problem, then go to the service center and resolve it.
Must See: How to Fix Apps opening slowly on the LG W41 Pro?
Apps Opening Slowly On The Motorola G Pure
This problem is very common because this problem is found in all Android phones, and this problem is basically due to improper RAM management of the phone.
If the app in your phone is opening slowly, then follow the steps given below, so that you can solve this problem.
How To Fix Apps Opening Slowly On The Motorola G Pure?
Let’s look at some tips to Fix IT –
- First, check if your phone’s internal storage has enough storage. If not, uninstall the apps you don’t use.
- Use the lite version application like Facebook Lite, Twitter Lite, YouTube Go, etc.. This can reduce more RAM usage on your phone.
- If you have installed any type of Mod Apps in your Motorola G Pure, uninstall it immediately.
- Following all these steps, if you feel that your apps are still opening slowly, then you try Factory Reset Motorola G Pure.
Motorola G Pure Phone unexpectedly shutting down
This problem is common because this problem occurs in all Android phones. In this problem, your phone suddenly turns off.
If you are facing this type of problem with your Motorola G Pure smartphone, then definitely consider the steps given below.
How to fix sudden shutdown in Motorola G Pure?
Solution Tips –
- If the temperature of the phone rises to the maximum level, then it can also be the reason for the sudden shutdown of your phone, so take care of heating issues.
- Do not use a heavy back cover as this may cause heating problems.
- Following all these steps, if you feel that your phone is still sudden shutdown, then you try Factory Reset your Motorola G Pure.
I hope all these steps will solve the sudden shutdown issue on Motorola G Pure. But you still encounter this issue, then go to the service center and resolve it.
Must Check: Fix Apps not downloading from the play store on JioPhone NEXT?
Motorola G Pure Screen frozen or stuck
You may face this problem while doing a task, playing a game, or making a call. Follow the steps given below to fix this problem.
How to fix screen froze or stuck on Motorola G Pure?
Let’s look at some tips to Fix IT:
- Update your phone to the latest OS available.
- Simply uninstall, and Force stops the app you don’t use.
- If you are experiencing this problem while using an app, then you go to Settings> Application Manager Then clear the cache of the app you are facing problems.
- In the last step, perform a factory reset your Motorola G Pure smartphone. It can solve all your problems.
Bluetooth not working in Motorola G Pure
Many Motorola G Pure users have to face this problem, this problem is common, and you can easily fix it.
Because in an emergency you want to connect any speaker to the Bluetooth of your Android phone and it is not connected, or you share the necessary files to someone, and it is not shared.
How to Fix Bluetooth not working in Motorola G Pure?
To solve this problem, follow the steps given below, that you can easily solve this problem:
- On your phone, open the Settings
- Then go to the System
- Select Advanced
- Now go to the system update and check if any latest update has come or not, if you have it, then update
- Then click on Reset Options
- Tap Reset Wi-Fi, Mobile & Bluetooth
- Finally, Hit Reset Settings
- That’s IT 🙂
Must See: Fix → Heating issues In Moto G10 Power?
Apps and Games Crashes Suddenly or Unexpectedly on the Motorola G Pure
If you open an app or game, and that app suddenly closes, then this is a common problem and follow the steps below to solve this problem.
How to fix sudden app crashes on Motorola G Pure?
Solution Tips –
- Update your apps to the latest version.
- Uninstall and reinstall the app. This will fix the app’s sudden crashes problem.
- If your phone has Power Saving Mode Enabled, then Disable it.
- If you are experiencing this problem while using an app, then you go to Settings> Application Manager Then clear the cache of the app you are facing problems.
The above steps can be used to solve this problem. If you are still facing this problem, then leave a comment mentioning your problem.
If you are looking for a guide on how to Root Motorola G Pure, then make sure to check out that article as well.
Unable to make and receive phone calls on Motorola G Pure
Are you unable to make and receive phone calls on your Samsung M22, this is a temporary problem that could be caused by some glitches.
Let’s look at some tips to Fix IT:
- Remove the SIM card from your Motorola G Pure and re-insert it.
- Reboot your Motorola device once.
- Check the Flight mode is ON or NOT?
- Reset network settings on your Motorola G Pure.
- DONE…!
Fingerprint Scanner problem on your Motorola G Pure?
How to Fix Fingerprint sensor problem on Motorola G Pure?
Solution Tips –
- First of all, clean your hands, because there may be a problem due to dust or debris on the fingers.
- Clean the fingerprint scanner with a soft cloth, and then check that your problem may be solved.
- Remove the saved fingerprint from your phone, and add a new fingerprint again.
- If the above measures are not working, then factory reset the phone can solve this problem.
Make sure to backup all your important files and data before performing a factory reset. Here’s the guide to Backup of Android Phone.
Apps not downloading from the Play Store on Motorola G Pure
How to Fix Apps not downloading from the play store on Motorola G Pure?
Solution Tips –
Sometimes this problem occurs due to the new update of the Play Store. This is a common problem that you may have to face. You can find a solution to this problem with the steps given below.
- First of all, reboot your phone and see if your problem is resolved or not.
- Clear the Play Store local search History.
- Go to Settings then go to App Manager and clear Play Store Cache.
Must Read → How to Fix Fingerprint Scanner problem on Moto G60?
Here I have covered all the issues and problems regarding the Motorola G Pure smartphone and try to fix them.
If you still have any other problems with your Motorola G Pure, then leave a comment below, and I will update the article.
Conclusion:
So, I have shown you the complete guide on how to fix Common problems in Motorola G Pure.
I hope you find this article useful and you are able to solve the problem on your Motorola G Pure device.
If you have any doubts or questions related to this guide, then make sure to drop a comment, and I will try to resolve your issue as soon as possible.
Ok my problem is on my moto g pure is that my upload speeds are good but my download speed is very slow have 10 g of memory still left on my phone . what could be the problem.
How do you first off open the moto G Pure, second fix the speaker inside of the phone???
How do you make keypad sounds work on texts and emails and in Messenger?
I have reset phone. cleared cache, and gone into preferences/gboard and turned on keystroke sounds and increased volume to max and rebooted. Still no keypad sounds in anything, but navigation and dial pad produce sounds. Phone is 1 week old. Battery drops 10% an hour.
Phone would not keep wi-fi on, so tried to restart. Now restarting has been happening for the past hour. Purchased phone Jan 11, 2022.
My issue is the game Dicast rules of chaos. It crashed every time before ever reaching past the initial BSS loading screen. I have uninstalled reinstalled I give all permissions I clear cache… So far no troubleshooting techniques have worked.
Internet slow game freezes and closes have tried everything nothing helps
So my issue is that my sons phone is stuck in reboot. I’ll get it to the factory reset option, and it just goes back into reboot real fast, so it’s hard to factory reset it real fast. What can I do?
My problem is that the phone goes into some kind of suspend mode over night. Get up in the morning and have to log in with pin number (fingerprint does not work in this mode). Enter pin and phone says “Starting Up” then it finally displays any texts or notifications that occurred while the phone was asleep. Guessing the phone will also not ring in “suspend”.
This is a feature that I do not want (and a fairly ignorant programming decision considering there are people who are Police, Firemen or someone who has a 92 year old mother with a heart condition.) …. How to turn it off so the phone functions 24/7 ?
mIKEY
I’m trying to play JW on my moto phone but a screen comes up that says “JW is not responding” can you help?
This is odd has heck. I just got my Moto pure G and I keep noticing that when I lay it on a flat surface, it actually starts slowly moving. (No joke)
I don’t have a hard case yet, so maybe that will stop it, but this is weird.
Twice I came back into the room and the phone was on the floor. Luckily, I have carpet.
When I hold it in my hand, I don’t feel any vibration and when I lay it down, I don’t have anything open/running.
Please advise.
Need to set up my voicemail, but I don’t remember my old password for my old phone,
my moto g pure wont send and text messages. i can receive them but it wont send any. its getting really frustrating because i have tried everything in short of buying a new phone. i need help with it.
I have a Moto g pure and since it has updated on it’s own I cannot do anything with it at all and I mean nothing I spoke to metro PCS customer service and they don’t even know whats going on they’ve to are having multiple calls today with the same complaint as mine it’s like the phone is locked but I know it isn’t I’ve had no problems until this update what is going on I really need this fixed metro PCS customer service is telling me it’s going to be 3-5 business days then I have to call back
THANKS!!! You helped me get my Moto G connected to the network again! It upgraded to Android 12 and then lost the connection to my mobile network.
Thanks again!!
Wifes phone absolutely will not use mobile data. It wants WiFi or it has no data connection to the internet.
Ive gone into the developer options and made use data is always one, and it still will not use mobile data.
Last 2-3 updates has REALLY hosed her G Pure phone. I have the same phone, but I turned off auto updates and do not have any problems.
I had the same problem with my wife’s phone. I followed the steps in the link below. The first few troubleshooting steps did nothing, but after I reset the network settings the LTE became visible in the upper right corner of the screen. Then I was able to connect to mobile data again. After resetting it you will just have to reconnect your WIFI & Bluetooth. Give that a try.
https://www.androidauthority.com/lte-not-working-1005678/
Since my moto g was last updated a few days ago to the new software, my data stopped working on the phone completely. I’ve tried all these steps and also called the cell coverage for help and they can’t figure it out.
The bars are all full but the LTE is darkened on the banner and there’s no connection to the internet. Please help, thank you
Since my moto g pur was last updated a few days ago to the new software, I cannot get any internet service unless I am at home using my wifi. I’ve tried all these steps and also went to the cell service store in person for help and they can’t figure it out.
Please help, thank you.
still have network problem. will not switch from wifi to network unless I restart phone. does not happen all the time
Updated software on Moto G Pure. After the update and whenever I power on the phone 4 large digital numbers appear on the phone before I put in my pin. I’ve figured out these 4 numbers are the hours and minutes (time) on the phone. Once I put in my pin into the phone these numbers disappear. I have the display set for analog time, however only digital time is displayed. Finally one of my custom ringtones appears to hang the system. After a period of time a small snipit of the ringtone plays. Never happened until I performed the latest upgrade
System UI keeps crashing. Ever since bought it in May. Yes I clear cache and everything else. Also random pop ups will come up all day and whatever if I use all of them. At night it’s like a song or video will pop up I don’t know where under settings it’s two of them right in the middle of whatever happened using. I use this phone for work I can’t do a reset I need the mileage log. Ever since I did system update now the phone totally freezes on me for 5 minutes going dark restarts crashes then it says system UI and it doesn’t constantly. I’d drive over and it’s doing it to me while I have a customer in the car and I can’t just redo it all.
Phone continuously restarts until battery dies
Tried 5 brand new SDCards, all unrecognized or failed
Gets overheated very easily, in pocket or purse
I can’t finish texts, I’ll start texting, and it goes back down, I keep tapping the box to text again. It takes me 10 minutes to text someone, very aggravating.
My problem is with my 3 month old Moto G5 Pure. This afternoon when I powered up the phone, the home screen appears (no apps) and it activates a “talk back” feature. It keeps reading the home page over and over. I cannot access any other page. I tried Restart many times. It reads the restart message before it restarts. After restarting it goes back the talk back of the home page. I have removed and reinserted the SIM card, with no change. I can’t get to the settings app or any other. before today, everything worked fine.
Every app freezes and says not responding. Ive cleared data and cache on everything and it’s still doing the same thing. Didn’t help at all. When I text it will go to a completely white screen and back to text screen and has me start all over. It does this multiple times.